One platform for evidence, risk, and refunds

Capture delivery and return proof, compare frames automatically, tier risk, and run warehouse QC from a single workspace.

WhatsApp/SMS link fires on DELIVERED webhook. Customer records guided video via in-app camera only.

No reverse pickup without return video. Same waypoint structure as delivery for apples-to-apples comparison.

Frame extraction, OCR for SKU/tags, color and damage checks. Outputs Low, Medium, or High risk tier.

Your staff compares delivery, return, and unboxing evidence side by side before refund approval.

Auto-approve low-risk returns. Hold high-risk cases with evidence-backed reasons for ops review.

Status webhooks and pickup weight signals. Couriers transport only, never verify products.

See the evidence console in action

Side-by-side delivery and return frames, risk tiers, and one-click refund decisions.

Message to customer

Sent when courier marks order as delivered

Hi Priya, your order #ORD-4821 (Cotton shirt · M) was delivered.

Tap the link below to record a short video of the item. Takes about 10 seconds.

vefri.io/c/xK9m2p

2:14 PM

Video submitted

11 seconds · 4 waypoints captured

2:18 PM

On return request

Same flow runs again before reverse pickup is scheduled. No pickup AWB until the customer submits return video from the in-app camera.

Get started

Connect Shopify or Shiprocket and send your first delivery capture link in under an hour.