Built for India
Designed for high-volume D2C return teams.
About
Built for brands tired of refunding ghosts
Vefri is return verification infrastructure for D2C: a visual record at delivery, a second record at return, and a clear refund decision. Built for India's D2C return teams.
The company
Return verification, not another courier app
Vefri started in 2026 after watching high-return categories like fashion, electronics, and footwear eat margin on claims that could not be settled either way. The seller had a tracking scan. The customer had a story. Finance had a refund.
We built a simpler loop. When an order is delivered, Vefri can send the customer a WhatsApp link to create a visual record of the product. If a return comes later, they record again. Ops compares both records. Your team keeps the last word.
No courier-side app or agent workflow is required. Shopify, Shiprocket, Delhivery, and WhatsApp Business are enough to start - couriers still move the parcel.
Your stack
Shopify, Shiprocket, Delhivery, and WhatsApp.
Your team decides
The courier moves the parcel. You keep the refund call.
How we think
The problem we chose
01
Why we started
Indian D2C teams were losing margin to empty-box, wrong-item, and never-delivered claims. Existing tools either needed a courier agent workflow, or asked customers to upload gallery photos. We built Vefri so a visual record can be created when the product reaches the customer, before a dispute starts.
02
What we refuse to do
We do not ask pickup agents to inspect products. We do not treat a customer photo dump as a substitute for a guided recording. We do not hide pricing behind a seat license. If a feature does not help a seller compare delivery and return, it does not ship.
03
How we work
We are a remote-first team across India, close to the brands and courier rails we serve. Product, support, and engineering sit with operators who have run COD, reverse logistics, and returns ops.
Values
What we will not compromise
Proof over probability
Refund decisions should rest on a visual record at delivery and return, not on a claim, a screenshot, or a courier’s word.
Seller-controlled verification
Evidence is captured on the customer’s phone and reviewed by your ops team. Couriers only move parcels.
Protect genuine buyers too
When packing or transit got it wrong, the same trail shows the customer was not at fault.
Pay for work done
Brands should not buy another bloated monthly SaaS seat. Vefri charges per verification you actually process.
Product
From delivery to refund decision
Three steps. The customer never installs an app. Your team keeps the last word.
Step 1
Capture
Record the product when it's delivered.
Step 2
Compare
When a return is requested, capture it again and compare both records.
Step 3
Decide
Your team gets both records and approves, holds, or rejects the refund.
Who we serve
Built for categories where returns hurt
Team
Remote-first across India. Operators, engineers, and support who have lived COD, RTO, and reverse pickup pain.
See openingsTrust
Encryption in transit and at rest, limited staff access to customer data, and Shopify compliance webhooks for data requests and deletion.
Security detailsSavings
See what fake returns cost on your order mix, then map verification cost against recovered refunds.
Open calculatorGet started
See Vefri on your orders
Book a demo with last month’s order mix, or start a visual record on your next delivered shipment.